FAQs

Frequently Asked Questions (FAQ)

How can I use the embroidery design?

To use your embroidery design, you must have an embroidery machine.

After purchase and payment:

  • You will instantly download your files
  • Files are delivered in a ZIP folder
  • You must unzip the file on your computer

Inside the folder, you will find:

  • Multiple size options
  • Multiple embroidery formats (PES, DST, JEF, EXP, etc.)

Simply:

  1. Choose your size
  2. Select the correct format for your machine
  3. Transfer the file to a USB stick
  4. Load it into your embroidery machine and start stitching

Where can I find size, stitch count, and color chart?

All technical details such as:

  • Size
  • Stitch count
  • Color chart

are included in the product description and inside the downloaded file (PDF format for easy viewing or printing).

Can I resize or edit a design after purchase?

We do not recommend resizing or modifying embroidery files.

Resizing may cause:

  • Stitch distortion
  • Missing details
  • Poor embroidery results

We cannot guarantee quality if the file is altered.

If you need a different size or format, please contact us before purchase.

How do I download my files?

After completing your purchase:

  • Your files will be available for instant download
  • You can access them from your order page or email

If you have any issues, contact us and we will send the files directly to your email.

Can I use these designs for commercial use?

Yes — small business use is allowed.

You may:

  • Use the designs for physical embroidered products
  • Sell finished embroidered items

You may NOT:

  • Resell or share the digital embroidery files
  • Upload files for distribution or resale

Why am I having stitching problems?

Stitching issues can happen due to several factors:

  1. Resizing or editing the design
  2. Wrong fabric type (best: medium-weight cotton)
  3. Incorrect stabilizer choice
  4. Improper hooping (too tight or too loose)
  5. Machine settings (tension, needle, bobbin, etc.)

If you experience issues, contact us and send a photo — we are happy to help.

Which embroidery format should I use?

Choose the format based on your machine:

  • Brother / Babylock / Deco → PES, PEC
  • Husqvarna / Viking / Pfaff → VP3
  • Janome / Elna / Kenmore → JEF, SEW
  • Bernina / Melco → EXP
  • Singer → XXX
  • Tajima → DST

Can I request a custom digitized design?

Yes, we offer a Custom Embroidery Digitizing Service for all types of designs.

We convert your logo, artwork, or image into a professional machine embroidery file ready for stitching.

Custom Order Categories & Delivery Time

We offer three levels of service depending on design complexity:

  • Simple designs (logos, basic text): 24–48 hours
  • Less complex designs (medium detail artwork): up to 4 days
  • Complex designs (detailed or advanced artwork): up to 6 days, depending on design difficulty

How it works

  1. Send us your image, logo, or design idea
  2. We analyze the complexity and confirm the category
  3. We digitize your design professionally
  4. You receive your embroidery file ready to use

What you will receive

  • High-quality digitized embroidery file
  • Multiple machine formats (DST, PES, JEF, EXP, etc.)
  • Clean stitching optimized for embroidery machines
  • Free minor adjustments if needed

Important note

Each design is reviewed before production to ensure it is assigned to the correct category (simple, less complex, or complex). This helps guarantee the best stitching quality and accuracy.